Refund Policy on Donations

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The refund policy of the Swabhiman State disABILITY Information and Resource Centre (“Organisation”, “we”) for the donations received for social causes are as follows:

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1. Discretion

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1.1 We urge you to properly read the objective of the donations and exercise due care and diligence before proceeding with a donation, given the procedure of refund is cumbersome.

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2. Procedure for Refund

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2.1 In case of an unlikely event of an erroneous donation or change of mind of the donor, the donor shall submit a written request for a refund within 3 days of making such a donation through e-mail on contact@swabhiman.org, stating the reason for requesting the refund. 

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2.2 The donor shall attach the payment receipt of the donation in the e-mail and all necessary personal details required to initiate the refund, including but not limited to:

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(a) Donation amount;

(b) If the donation was made through cheque/draft, the cheque/draft number;

(c) If the donation was made through credit/debit card, the last four digits of the credit/debit card number.

(d) If donation was made online, the Transaction-ID.

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2.3 Such requests of refund are subject to their validity for their admission, which shall be determined by the Organisation. Under no circumstance shall the Organisation be liable to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

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2.4 The Organisation shall respond to the donor within 24 working hours of receiving a valid request for refund from the donor.

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3. Time taken for Refund

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3.1 The time taken for the refund of the donation shall depend upon the type of credit card/banking instrument or other modes of payment used during the transaction.

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4. Rights of the Prospective Donor/Donor

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4.1 The refund policy is made slightly inflexible since the donations received are utilised for the noble purpose of facilitating and providing for the specially-abled community. However, it shall be the right of a donor or prospective donor to:

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4.1.1 to inquire regarding any question or doubt that they may have in relation to the projects undertaken by the Organisation, their objectives or the donations, before making a donation.

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4.1.2 inquire how their money was utilised after making a donation;

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5. Tax-exemption Receipt

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5.1 Once the online payment is made, we shall send a confirmation email regarding their donation along immediately with a tax-exempted receipt valid u/s 80G of Income Tax Act, 1995 within 3 working days.

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5.2 No refund request of the donor shall be entertained by the Organisation once the tax-exemption receipt has been issued.